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Job information

$ 2,500 - 3,000 SGD per month

Job Summary

SKILLS REQUIRED

Customer Service, Project Management
ABOUT COMPANY

LittleLives is focused on creating software to help educators create a paperless and streamlined environment, making running a preschool more manageable.

Job Description

JOB DESCRIPTION

The Customer Success Specialist (Angel) is the frontline support that enables the end-user to make full use of the software potential. Customer Success Specialists (Angel) are expected to be patient and all-encompassing, willing to provide the end-user with a comprehensive support experience both in person and remotely.

 

Here's What's in Store:

- Introduce and train preschool teachers, administrators and principals to use LittleLives system

- Listen and connect with users to understand their needs, and resolve their concerns both in person and remotely

- Be a product expert in providing creative solutions for different users as well as contribute ideas for product development

- Evaluate customers experience and implement strategies to improve quality of service

 

Skills & Requirements: 

Must Have:

- Helping people is second nature to you and your heart swells with satisfaction when you see users happy

- Able to explain things clearly and patiently, much like our preschool teachers

- Proactive and possess problem-solving skill

- Eye for detail to organise and keep things in order

- Highly collaborative to work closely with different teams in the company

- Excited to work in a startup that is on the cusp of global expansion

 

Good to Have:

- Prior experience in customer support and/or service

- Prior experience in early childhood education sector

 

Here's What You can Achieve with us:

- Personal and professional growth

- Freedom and independence to kick start and pioneer own projects for the betterment of our products and services

- Travel opportunities in regions we have expanded into

- Be part of a team that is revolutionising education through our dream to 'Love Educators. Connect Schools. Modernise Education'