Job information

$ 2,500 - 4,500 SGD per month

Job Summary


SmartRetail is an automated retail startup specializing in smart vending machine hardware and software solutions.

Job Description


Job Responsibilities:

• Tier 2 service desk support to clients, problem management and escalation: troubleshoot technical problems with peers (HK IT Operations) and escalate system / application problem to development team (Tier 3 support). Take the ownership of system and network issues.

• Provide technical support, assistant and training to internal users and external clients.

• Perform pre-production QA and post-deployment QC tests.

• Provide pre-sales support and pre-deployment field test on-site.

• Systems and Application deployment, configuration and optimization.

• System / network security updates and patch management.

• IT Asset Management: Hardware and software inventory, CAM requests (Change, Add, Move / Delete)

• IT SOP (Standard Operation Procedure) Documentation

• Responsible for data backup and restore


• Familiar with Linux system installation, configuration and administration

• Experienced in System and network management: router, firewall, network routing, DDNS, directory services, remote management, security updates and patch management

• Knowledge in System virtualization (i.e. VMware), 3G/4G LTE network, SmartPhone (iOS and Android), Mobile App

• At least 3-year working experience related to IT operation, system administration and end-user support

• Fluent in English. Bahasa Malaysia and Mandarin is an advantage