Technical Support, Customer Service
CrescoData intelligently automates your e-Commerce business by driving new sales by dynamically listing products across multiple marketplaces and digital ad channels.
CrescoData is an exciting start-up in the eCommerce space. Headquartered in Singapore it works across industry verticals, partnering with top tech companies to deliver Omni-channel marketing services to clients across Asia Pacific.
This is a unique opportunity to work in an agile market-leading start-up in a fast growing sector. The successful candidate will be someone who has a strong appetite for learning the finer details of the CrescoData platform and handling technically oriented tasks directly. They will be the customers’ main go-to ‘product expert’, building their knowledge directly from the CTO and developers.
Working with a wide range of businesses in the APAC region to deliver CrescoData projects on time and within budget. Working closely with the development team to deliver integrations and support the existing client base.
Technical Consultant job duties:
Working with the growing CrescoData client base:
- Onboard setups for new and existing clients
- Support existing setups to foster growth and retention
- Be CrescoData’s customer-facing voice
Develop an in-depth understanding of the CrescoData platform
Enhance the technical and client facing documentation
Maintenance of service desk and project management tools
Delivery of reports to present an image of client projects outlining delivery times, issues and suggested improvements
Skills and Qualifications:
Demonstrated ability to understand and maintain technical setups. Ability to maintain a bridge between technical and commercial departments.
Understanding of service desk and project management tools.
Ability to work closely with clients to understand requirements and outline these in clear language both in documentation and internally to the technical department.
We’re looking for dynamic enthusiastic people who want to learn and make a difference, leaders, who can think on their feet, who are not scared to use their initiative and suggest or try new things. We want people with a ‘roll-up-the-sleeves’ attitude who thrive in a fast paced environment.
Flexible working hours, ability to work from home