Job information

$ 20,000 - 40,000 HKD per month

Job Description


A Customer Success Engineer plays an integral part as a Data and Integration Specialist within the Customer Success portfolio. Using our ESP-MailChimp, a CSE aims to improve our customers’ email marketing metrics and deliverables with his/her expertise. As part of a data-driven Customer Success team, you will gain valuable data analysis skills and the technical aspects of email marketing. Due to its partial customer-facing nature, you will gain essential soft skills as you improve your business acumen by working with customers (SMEs & big corporations) to help provide engineering solutions in the field of email marketing. 

As a Customer Success Engineer, you will be responsible for the following:
Preparing data specification and integration for our customers with our solutions
Interfacing with customers on a regular basis, working with them or their development team to ensure successful on-boarding and long-term success
Helping customers understand MailChimp basics and answering data/technical-related questions
Work collaboratively with the Customer Success Strategists and Customer Success Managers to constantly deliver performance for our customers
Work collaboratively with other departments within Ematic to advocate any issues

Excellent written and verbal communication skills. Experiences working in a multi-cultural environment is a plus
Candidates applying for positions in Thailand, Vietnam, Philippines, Indonesia, Hong Kong, Malaysia are expected to be proficient in the local language
Able to understand data structure and optimise technical performances
Constantly shows initiative and take on different responsibilities outside the job scope
Strong SQL/HTML5/PHP knowledge is strongly preferred
Strong MailChimp API knowledge is a plus
Must be willing to work flexible hours to adapt to customers’ requests
Able to multi-task effectively and adjust quickly to different situations
Willingness to learn and adapt to different technology , driven and have an entrepreneur mindset 
Salary range / month :  HK$ 20k-40k