Flytaxi is #1 Taxi hailing app in Hong Kong.Our apps already gain traction, but we know we can always make them better. Join our team and help us craft the future of mobile transportation. Our teams are small but make a big impact.
About the role
City operation is responsible to handle all the operations that occur for Flytaxi's growth all over Hong Kong. Continually improve the rider experience via scheduling, asset utilization, and driver incentive programs. The role involves working with Drivers, Product, IT. You will spend a lot of time working with external partners
Develop excellent relations with new and existing drivers resulting increased total online drivers, active drivers and completed orders.
Provide training to ensure quality and productivity of our drivers
analyze driver behavior and historical data, assess appropriate retention programs and execute them.
Plan, analyze data and strategize on type of loyalty programs to be launched that are tailored to our driver’s wants & needs.
To business partners
Accountable on partner acquisition
Able to work with other Country and Regional stakeholders
Maintain high quality of customer service standards.
Review business processes and recommend innovative solutions
Manage the city along with clear goals & KPIs
Quick response, clarification and resolution for any issues regarding service policy/security, safety raised by public.
Build and maintain relationship with government, all authorities and communities
Build team spirit and teamwork in accordance with core values
Keep teams motivated and high-performing
well define business requirements for software team to implement
Ensure spending is in line with budget and in the most efficient possible way
Able to make key business decisions or provide solid recommendations based on data analytical thinking
What you will need
Exceptional communication, ability to interact with internal and external partners
Fluent in Cantonese. Proficiency in English & Chinese.
Ability to work under pressure. Confident, enthusiastic
Data-driven decision making mentality.
Accustomed to talk in front of group of people.
Significant operational experience
Be a problem solver at heart with a genuine interest in learning by doing
Proven team builder with references.
Extensive knowledge on existing operators over globe. Such as Uber, Grab, gogovan, lalamove, lyft etc.
3 yr+ work experience, 1 yr+ in team leader position
1 yr+ in Taxi / Uber / Van industry.
Good Excel skills required, SQL skills preferred
Flexibility and willingness to travel
Our benefits for you
Work side-by-side with our management team and get actively involved in the development of venture-backed company
Bonus based on KPI achievement
Send a CV and a short letter explaining why you’d like to join us to: simon.siu at ssventur.es
Salary range / month : HK$ 20k-40k