Job information

$ 800 - 1,200 SGD per month

Job Summary

ABOUT COMPANY
Caterspot is an online marketplace that connects companies and people with great local catering options.

Job Description

JOB DESCRIPTION

Responsibilities:

• Build and maintain relationships with CaterSpot’s corporate and individual customer base.

• Setting up and optimizing CaterSpot’s customer service standards through innovation.

• Working collaboratively with other members of the Live Ops team

• Put in place and maintain good reporting on the teams KPI’s and usage of the tools.

• Prepare training material and coach all stakeholders using the tools on the best practices.

• Supervising the day-to-day work of operations support staff.

• A whole load of exciting ad hoc tasks and challenges!

 

Requirements:

• First working experience with, preferably with focus on operations or customer success

• Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.

• Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.

• Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.

• You have passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond.

• A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.

• Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.

• Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!

 

What we offer:

• Paid traineeship and option for full-time employment with full-time salary after 3 months of traineeship

• Equity stake in the company

• Become one of the first team members of the Asia’s fastest growing online catering marketplace.

• Work with a multicultural team - our teams are from 8 different nationalities

• Open, respectful, fun company culture with people who seriously enjoy what they are doing.

• Great exposure into multiple aspects of a fast-growing, game changing business.

• Real impact on the company's growth and evolution and be rewarded for it