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Job information

$ 2,000 - 2,500 SGD per month

Job Summary

SKILLS REQUIRED
Customer Service, Customer Service Management
ABOUT COMPANY
Easy and fun culture, Start- up and young working environment Good career development opportunities Attractive remuneration and benefits

Job Description

JOB DESCRIPTION

Company Information:

Paktor was founded with the mission of connecting singles in Asia through technology- enabled platforms. Since its founding in 2013, Paktor Group has expanded beyond Singapore to the rest of Southeast Asia and North Asia, becoming the largest social dating group in the region. The company recently acquired a controlling stake in Taiwan live streaming company 17 Media to expand its business to social entertainment. Along with its other acquisitions in social dating such as Down, Inc and Goodnight, the group’s social entertainment and dating assets jointly account for over 20 million users in Asia.

Paktor is backed by institutional investors including Vertex Ventures (subsidiary of Temasek), Majuven, Convergence Ventures, Infinity Venture Partners and Yahoo Japan.

About GaiGai

GaiGai is the largest offline dating agency by membership size and operations scale in Singapore that offers personalized matching services and singles’ networking events. As a subsidiary of Paktor, we ride on the rising trend of mobile dating applications to bring singles together into real life dates. Our compatibility algorithm is also backed by neuroscience research and user behavioral study from over two billion swipes on Paktor. Come join us at GaiGai to help singles find their life partner

You can expect:

Easy and fun culture,

Start- up and young working environment

Good career development opportunities

Job Location: Central, Singapore

Attractive remuneration and benefits

Responsibilities:

Paktor is seeking an energetic and passionate Client Service Associate to join our offline dating team: GaiGai! Apart from meeting new people and helping singles seek their love life, you will also:

Collaborate with various business divisions in their daily business practices e.g. client meetings, onboarding new clients, operations, etc.

Interact with clients and prospective clients, anticipate their needs and follow through with exceptional service

Work with our Business Development Team to enhance our company operational workflow

Manage the matching of clients and faciliate the scheduling of dates

Facilitate enquiries from clients as well as assist in other administrative and adhoc duties

Requirements:

You are someone based in Singapore who is meticulous and fun-loving. You love the idea of bringing potential matches to singles in Singapore and feeling a huge sense of achievement getting them into a relationship. Finally, you are also someone who constantly strives to achieve your goals and highly proactive in getting tasks done.

At least 1 year of client service experience with interaction through various channels e.g. email/phone/social media/face-to-face

Comfortable speaking over the phone for liaison and coordination work

Strong interpersonal skills

Good command of written and spoken English

Ability to start immediately is a plus