Customer Service, Customer Service Management
Easy and fun culture, Start- up and young working environment Good career development opportunities Attractive remuneration and benefits
Paktor was founded with the mission of connecting singles in Asia through technology- enabled platforms. Since its founding in 2013, Paktor Group has expanded beyond Singapore to the rest of Southeast Asia and North Asia, becoming the largest social dating group in the region. The company recently acquired a controlling stake in Taiwan live streaming company 17 Media to expand its business to social entertainment. Along with its other acquisitions in social dating such as Down, Inc and Goodnight, the group’s social entertainment and dating assets jointly account for over 20 million users in Asia.
Paktor is backed by institutional investors including Vertex Ventures (subsidiary of Temasek), Majuven, Convergence Ventures, Infinity Venture Partners and Yahoo Japan.
GaiGai is the largest offline dating agency by membership size and operations scale in Singapore that offers personalized matching services and singles’ networking events. As a subsidiary of Paktor, we ride on the rising trend of mobile dating applications to bring singles together into real life dates. Our compatibility algorithm is also backed by neuroscience research and user behavioral study from over two billion swipes on Paktor. Come join us at GaiGai to help singles find their life partner
You can expect:
Easy and fun culture,
Start- up and young working environment
Good career development opportunities
Job Location: Central, Singapore
Attractive remuneration and benefits
Paktor is seeking an energetic and passionate Client Service Associate to join our offline dating team: GaiGai! Apart from meeting new people and helping singles seek their love life, you will also:
Collaborate with various business divisions in their daily business practices e.g. client meetings, onboarding new clients, operations, etc.
Interact with clients and prospective clients, anticipate their needs and follow through with exceptional service
Work with our Business Development Team to enhance our company operational workflow
Manage the matching of clients and faciliate the scheduling of dates
Facilitate enquiries from clients as well as assist in other administrative and adhoc duties
You are someone based in Singapore who is meticulous and fun-loving. You love the idea of bringing potential matches to singles in Singapore and feeling a huge sense of achievement getting them into a relationship. Finally, you are also someone who constantly strives to achieve your goals and highly proactive in getting tasks done.
At least 1 year of client service experience with interaction through various channels e.g. email/phone/social media/face-to-face
Comfortable speaking over the phone for liaison and coordination work
Strong interpersonal skills
Good command of written and spoken English
Ability to start immediately is a plus