Job information

$ 4,000 - 7,000 MYR per month

Job Description


** Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity etc) are met consistently so as to achieve the overall contact center objectives.
** Handle and resolve customers’ queries and feedback received via telephone, remote service, email, live chat or other available channels in accordance to our Quality 
Assurance guidelines and standards. This includes enquiries pertaining to product, marketing and sales support, product liability, appointment creation to performing in- 
depth technical troubleshooting steps.
** Obtain customer’s details and ensure all information are accurately and promptly keyed into our customer database for all transactions.
** Actively promote and educate customers on the use of remote services, self-help and our digital services and enhance customer satisfaction.
** Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
** Undertake any other tasks delegated by the Team Leader
Job Requirements:
** Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any 
field.
** Willing to work on shift basis.
** Willing to work in the area of KL or Penang Area.
** Training is provided as long as you possess good customer service mindset.
** Good verbal and written communication skill in English
** Fresh graduates are welcome to apply.

**Open to Taiwanese citizens only.
** Any person can start the work immediately is mostly welcome to apply it.
** Anyone confidence with your own communication skill are welcome to apply. 

Or refer a friend and get 50% monthly salary reward.