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Job information

$ 3,800 - 4,200 SGD per month

Job Description

Job description & requirements

We are looking for a technical service-oriented person to join our DevOps team. You love solving problems and are willing to go the extra mile to ensure application up-time, customer satisfaction, and collaborate with developers to manage code releases.

  • Identify customer problems and provide appropriate solutions.
  • Check email, chat, and/or electronic cue frequently to identify customers who need service.
  • Proactively follow up leads and reach out to understand customers’ problems.
  • Create/update help tickets to document customer interactions.
  • Escalate complex support issues to higher level supervisors/manager.
  • Provide information about product specifications.
  • Interact with other internal development team to resolve customer issues.
  • Provide internal feedback regarding reoccurring issues (e.g. improper packaging, internal miscommunication) that can affect customer satisfaction.
  • Learning about and gathering new technologies and related tools to introduce to the company in order to grow the agile development environment
  • Providing direct server support during various operations such as deployment and general production
  • Collaborating with developers to make sure new environments meet requirements and conform to best practices
  • Automating deployment of Linux applications, system configurations and security settings

Job benefits:

  • Sick, personal, and parental leave 
  • Health insurance
  • Flexi-work arrangements

Job requirements

  • Excellent prioritization and analytical skills.
  • Take responsibility for the image of the company.
  • Ability to maintain a friendly and professional demeanor when interacting with customers.
  • Good knowledge of appropriate softwares, tools, and techniques to deliver excellent support.
  • A proven track record of transforming problems into solutions.
  • Diploma or equivalent/ Bachelors Computer Science, Information Systems, and Information Technology welcomed to apply

Culture

What’s it like working at H3 Dynamics?

H3D is a leading high-tech start-up out of Singapore with global ambitions in the field of robotics and AI, specifically in enterprise and institutional markets. We work with a collection of government and private entities across Singapore, Japan, Europe and the US. Our hybrid software and hardware offerings are new and exciting with use cases across a very broad range of industry sectors, and with a starting focus on security and infrastructure inspection. As we ramp up our sales & operations we are looking for a new team member to take the reins of our marketing and communications activities.