Job information

$ 35,000 - 50,000 TWD per month

Job Summary

身為業務專員,需經常與業務團隊協同合作發展業務策略,以助提升潛在客戶對產品的瞭解與認識。你將成為餐飲領域的科技先驅,協助客戶透過Oddle平台創造實質價值。另一方面,發揮創意發掘潛在客戶並深入瞭解客戶需求,提升客戶對Oddle興趣,使客戶進一步與Oddle合作,增加客戶營收。身為此業務要角,你將成為播種者,協助客戶埋下勝利的種子。創造雙贏的局面!

Customer Success is one of the key functions to drive growth for our business. The team aims to optimise customers' satisfaction and retention, by helping them derive maximum value from the Oddle solution that will help in growing their business.

As our Client Account Executive, you will play one of the most integral aspects of Oddle's vision - bringing value through growth and brand recognition for our rapidly growing clientele. You will also be an ambassador of our goal to build a sustainable F&B ecosystem in Singapore. Through your expertise in our solution, you will provide the bridge between Oddle and our clientele, driving relationships that will influence internal business strategies and provide the catalyst for Oddle's global expansion.

Job Description

工作內容

身為Oddle的客戶管理員,你必須擔任以下角色

  • 客户專家: 與Oddle客戶建立良好及親密的關係,透過你對市場的了解及客戶需求為他們提供有效的商業及行銷建議
  • 軟體專家:你需要對Oddle系統提供的服務瞭如指掌,解決任何客戶使用系統碰到的問題
  • 商業顧問:確保客戶使用方向正確,提供過往成功經驗分享,幫助商家發現潛在提升的方面已達到更好的商業效果
  • 客戶經理:從長遠來看,建立良好關係之外,你也需要負責客戶的續約相關事宜
  • 行銷高手:你將可以發揮你天馬行空的想像力,將你的行銷專才運用在Oddle或客戶身上
  • 問題回報:與新加坡總部密集聯繫,將客戶反映之問題回報給總部,適時解決客戶的疑難雜症

條件要求

  • 具有約2年以上的客戶服務,管理、行銷等相關經驗。 歡迎具有客戶服務實習經驗的應屆畢業生前來申請
  • 具有積極主動的個性,超強的溝通能力與人際交往能力
  • 個性活潑自然沉穩好相處,正面思考並具備迅速處理事情、學習快、抗壓性強的能力,高度團隊精神,可以隨時支援同事。
  • 較強的溝通能力,並具備能邏輯清晰的將事件問題以最簡化的方式敘述。
  • 較強的分析性能力
  • 你能以贏得客戶信賴為驕傲,並能獨立作業!
  • 你喜歡操作系統以及策略思考 (可以想出許多好主意!)
  • 如果你英文還不錯可以書寫溝通,一樣優先考量喔!
  • 如果你會製作影片、會使用繪圖軟體也優先考量喔!

(請於面試時展示任何一樣你做過的專案,告訴我們你可以怎樣勝任這份工作)

薪資福利

  • 教育訓練:與新加坡總部同步完整產品與行銷教育訓練
  • 其他補助:業務交通費與電信費用補助
  • 保險福利:享勞保、健保
  • 娛樂福利:每月提撥部門聚餐娛樂費用
  • 休假制度:年假 14 天

我們非常感謝每位應徵者的考慮,如果你準備好跟我們一起踏入這一塊新興領域,我們期待看到您的來信!

 

What you will do:

  • Customer Expert: Work closely with our merchants through their Oddle journey, building good relationships with them while ensuring their success through providing effective advice when needed
  • Product Expert: Be the product expert and empower our restaurant partners in getting the best out of the Oddle solution
  • Business Consultant: Through diligent monitoring of our restaurant partners’ usage and performance on the Oddle solution, you will help them identify potential business areas for improvement
  • Marketing Consultant & Revenue Expansion: Having identified potential areas for improvement, you will then put on the hat of a marketing consultant and introduce initiatives and/or cross-sell marketing services that will help our restaurant partners
  • Account Manager & Revenue Retention: While maintaining rapport, in the long run, you will be responsible for the renewal of their subscription

What we're looking for:

  • Possess at least 2 years of client account management experience. Fresh grads with client account management internship experience are welcome to apply
  • Proactive in taking initiatives, self-initiated and self-motivated
  • Excellent communication and interpersonal skills, building and maintaining relationships is your forte
  • Committed and passionate in seeing our merchants succeed using the Oddle solution
  • Bilingual with proficiency in Taiwanese Mandarin and English to communicate with our Singapore HQ
  • Strong analytical thinking, number-driven and confident with data-driven decision making
  • Highly determined, self driven with the ability to learn fast and adapt to changes in a fast paced and growth-focused startup
  • Possess good attitude towards learning and improving
  • Good team player and willingness to share knowledge and experiences with team members

What we can offer:

  • Learning and Training Opportunities with our Singapore HQ
  • Attractive Salary Package, Inclusive of Mobile, Travel Claims and a Year End Bonus
  • Labour and Health Insurance Coverage
  • Monthly Allowance for Department Dinners

 

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon!
 

Or refer a friend and get 50% monthly salary reward.