Job description & requirements
Reporting to the Customer Experience Manager, this role is to improve AI products’ customer experience by conducting data analysis, working with R&D teams, and driving business process changes.
Key responsibilities include:
• Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products
• Analyzing and updating the knowledge base
• Proposing and tracking key indicators and evaluation metrics of AI products
• Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products
• Connecting technology, products, operations and other teams to drive for business changes
- Bachelor's degree in Engineering, Business Information Systems or related fields
- 2+ years of customer service experience in e-commerce
- Data analysis skills - Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
- Strong empathy and focus on customer experience and satisfaction
- Communication and collaboration skills. Strong project management and communication skills
- Strong interest and belief in AI technology
What’s it like working at Lazada Singapore Pte. Ltd.?
As a young and dynamic company, Lazada is the place for you to grow and develop your career. We’re proud of who we are and our values are a genuine representation of our company culture. Not only do they shape the way we do business, they also guide us towards our future.
Entrepreneurs and Owners
Customer and Seller Centric
Highest Standards and Innovation
Humble and Challenging
Communication and Integrity