Job information

$ 36,000 - 50,000 TWD per month

Job Summary

We are looking for someone to help us to provide BQool software solutions to US and EU clients. Ideally, you will be fluent in English and be able to solve various challenges proactively.
Knowledge of e-commerce and sales, along with previous customer service experience will be highly valuable.
Having worked or studied in the US or Europe would also be a plus.

Job Description

Job Description: 
We are looking for someone to help us to provide BQool software solutions to US and EU clients. Ideally, you will be fluent in English and be able to solve various challenges proactively. 
Knowledge of e-commerce and sales, along with previous customer service experience will be highly valuable. Having worked or studied in the US or Europe would also be a plus. 

Key Responsibilities: 
•Proactively spotting and correcting any issues that could affect customer satisfaction by developing and implementing relevant plans and strategies to ensure the success of each account. 
• Maintaining high levels of customer engagement with a focus on customer satisfaction and loyalty by ensuring that customer expectations are consistently met and that customers can fulfill their business goals with our software. 
• Communicating with customers via email and occasionally providing support and solving issues through live chat and over the phone. 
• Provide helpful and friendly customer support with a genuine interest in the wellbeing of each customer.

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